Privacy Policy

Hey There

Look, we get it - nobody actually enjoys reading privacy policies. But since we're asking you to trust us with your information when you reach out about projects or subscribe to our updates, we figured you deserve to know exactly what we do with it. No legal jargon marathons here, just the real deal.

Jade Flare Architecture operates out of Toronto, and we're committed to protecting your personal info as much as we're committed to protecting the environment through our designs.

What We Actually Collect

When you fill out our contact form or shoot us an email, we'll grab some basics:

• Your name (so we know what to call you)
• Email address (to respond to your inquiries - kinda important)
• Phone number (if you're cool with us calling you back)
• Project details you share with us
• Company name if you're representing an organization

We also collect some technical stuff automatically - like your IP address, browser type, and which pages you visit on our site. This helps us figure out what's working and what needs tweaking. Pretty standard website stuff, honestly.

How We Use Your Info

We're not gonna sell your data or spam you with nonsense. Here's what we actually do:

• Respond to your inquiries - Revolutionary concept, right?
• Send project proposals and quotes - Y'know, the stuff you actually asked for
• Keep you updated on projects we're working on together
• Occasional newsletters about our latest sustainable design projects (only if you opt in)
• Improve our website based on how people use it
• Meet legal requirements - sometimes we gotta comply with Canadian regulations

Who Sees Your Data

We keep things pretty close to the chest. Your information stays with our team and trusted service providers who help us run the business:

• Email providers - So we can actually communicate with you
• Cloud storage services - For keeping project files and documents secure
• Website hosting - Someone's gotta keep the lights on
• Analytics tools - Google Analytics and similar services to understand site traffic

These partners are contractually obligated to protect your data. We don't sell, rent, or trade your personal information to third parties for marketing. Period.

Cookies & Tracking

Yeah, we use cookies - not the delicious kind, unfortunately. These little data bits help us remember your preferences and understand how you navigate our site. Most browsers accept cookies automatically, but you can adjust your settings if that's not your thing.

We use both session cookies (disappear when you close your browser) and persistent cookies (stick around to remember you next time). Nothing creepy, just helpful.

Your Rights & Choices

This is your data we're talking about, so you've got options:

• Access - You can ask what personal data we have on you
• Correction - Spot something wrong? Let us know and we'll fix it
• Deletion - Want us to erase your info? We can do that (unless we legally need to keep it)
• Opt-out - Unsubscribe from our emails anytime - there's always a link at the bottom
• Data portability - Request a copy of your data in a usable format

Just shoot us an email at info@jadeflareverse.info and we'll sort it out.

How We Protect Your Data

Security isn't just about designing safe buildings - we take digital security seriously too. We use industry-standard encryption, secure servers, and regular security audits. Our team's trained on data protection best practices, and we limit access to personal information on a need-to-know basis.

That said, no system's 100% bulletproof. We do our best to protect your data, but can't guarantee absolute security. If we ever experience a data breach that affects you, we'll let you know ASAP.

How Long We Keep Stuff

We don't hoard data unnecessarily. We'll keep your personal information for as long as we need it to fulfill the purposes we collected it for - including satisfying legal, accounting, or reporting requirements.

For active clients, we maintain records throughout our working relationship and for several years after (mostly for legal and warranty reasons). If you're just browsing or made a one-time inquiry, we'll typically clear out old data after a couple years of inactivity.

International Data Transfers

We're based in Canada, but sometimes work with partners or clients internationally. If your data needs to cross borders, we'll make sure it's protected according to Canadian privacy standards. The EU folks have GDPR, and we respect those rights too if you're reaching out from overseas.

Third-Party Links

Our site might link to other websites - like our suppliers, industry partners, or certification bodies. Once you click through to those sites, this privacy policy doesn't apply anymore. We can't control what they do with your data, so check out their own privacy policies if you're concerned.

Kids & Privacy

Our services aren't directed at anyone under 16. We don't knowingly collect personal information from minors. If you're a parent and think your kid has shared info with us, reach out and we'll delete it promptly.

Changes to This Policy

Like our design approaches, this policy might evolve over time. Privacy laws change, technology advances, and we adapt. We'll post any updates here with a new "last updated" date at the top. For major changes, we might send you an email heads-up if we have your contact info.

Canadian Privacy Law Compliance

We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. As a Canadian company, we take our privacy obligations seriously and follow the principles of consent, limited collection, and accountability.